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Frequently Asked Questions

​WHAT IS YOUR SHIPPING POLICY?

FOR PRINTS

Shipping times range from 1-7 business days. You will receive a tracking number as soon as your order has been shipped.

Order Type
Production Time
Standard Shipping
2 Day Shipping
Next Day Shipping
Sample Packs
3 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Custom Canvas Art
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Print & Frame Presentations
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Acrylic or Metal (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days
Paper or Canvas (print only)
5 Bus. Days
3-7+ Bus days*
2-3 Bus. Days
1-2 Bus. Days

* Business Days are Mon. - Fri. With our favorable central location, 85% of the Lower 48 experiences shipping times of 3 business days.
^ We stock some popular sizes, produced much more quickly.
For US territories outside of the 48 contiguous states (Alaska, Guam, Hawaii, Puerto Rico, Virgin Islands), please expect a few extra business days for shipping.
Note: Orders placed after 10 AM EST will go into production the next business day. Please allow 1 additional day if your order placement, production date range or delivery date range falls on one of these holidays: New Year's Day, Good Friday, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Christmas Day

How much does the shipping cost?

The shipping price is calculated based on packaged weight and shipping dimension from the manufacturer to you. 

When will I receive my order?

We do our best to ensure your order arrives in a timely manner. In general, most frame orders are processed, produced and shipped within 2-3 business days - and typically arrive in 4-5 business days. Canvas orders are usually produced in 3-4 days, arriving in 5-6 business days. Next day and 2-day express shipping are available, however please note that these options will not affect processing time. International orders typically arrive within 6-10 business via USPS Priority Mail.

Can I ship to CANADA / INTERNATIONAL / APO / FPO addresses?

Yes. Additional charges may apply. Items will be shipped USPS Priority International or FedEx, per request.

What is your Policy on Returns / Exchanges / Refunds?

We will provide a no charge replacement or refund for any quality or damage issues. The item must be returned to us within 14 days in the original packaging. We do not provide refund for any other reason as items as custom made. We will provide a replacement for any orders defective or damaged in shipping. Please contact us. There’s a 15% restocking fee that is applied for any order canceled.

Can I cancel my order?

If your order has already gone into production, it can not be canceld. Please contact us. ASAP if you need

to cancel your order.

How do I return my package?

For a refund or replacement, please contact us here.

Who to contact?

You can reach out at any time by sending us a message  here.

HOW CAN I KEEP UP WITH YOUR NEW WORK?

We would love for you to be the first to know about any new work! An easy way to stay in the loop is by signing up for our newsletter! You can also follow us on our social media pages as we are constantly posting about new work!

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